At Big Yellow, we are always looking for innovative ways to improve the customer experience and make the business more environmentally sustainable.
“Online quotes and check-in, as well as the website tips and advice, helped streamline the whole process.”
Kim, customer at
Big Yellow Liverpool
We continually analyse and improve the web journey for online visitors and launched a mobile website in 2011. This development ensures the rapidly growing number of mobile web users have a better online experience of Big Yellow.
The use of video store tours on the website has helped to show our web visitors what they can expect from a Big Yellow store, without leaving home. Additionally, our customers like our online check-in which speeds up their move in process.
Innovative building design is part of our commitment to a more sustainable business. We look to incorporate the latest technologies such as energy efficient lighting and solar panels to reduce our carbon foot print and produce our own renewable energy.
