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Customer enquiries

Call 0800 783 4949

Investor relations

Radnor Capital Partners Limited
27 Clements Lane
London
EC4N 7AE
Telephone
+44 (0) 203 897 1832

Press enquiries

Teneo
3rd Floor
Wellington House
125 Strand
London
WC2R 0AP
Telephone
+44(0) 20 7186 8888

Head office

2 The Deans
Bridge Road, Bagshot
Surrey
GU19 5AT
United Kingdom
Telephone:
+44 (0) 127 647 0190
Fax: +44 (0) 127 647 0191
Email: info@bigyellow.co.uk

We’re always on the hunt for great people to help us provide amazing service to our customers. Join our team for a customer service job with a big difference.

Big on perks

We have spent considerable time developing and investing in a benefits package that reflects how we value our people.

The Essentials:

Pay
We offer competitive rates of pay which are reviewed on an annual basis.

Bonus
If you work within a store you will be eligible to receive a discretionary bonus of up to 25% of your annual salary which is calculated against operational and sales targets. As a member of the Head Office team you will be eligible to receive a bi-annual discretionary bonus of up to 10% of your annual salary.

Sharesave Scheme
You will be eligible to join the Sharesave Scheme after six months of employment.

Pension Scheme
We have a contributory pension scheme run in conjunction with Scottish Widows. Contributions are matched by the Company, starting at 3% and rising to 6% after 2 years.

Holiday Entitlement
Holidays start at 28 days per annum, increasing with service to a maximum of 33 days a year.

The Added Extras

Childcare Vouchers
We offer Childcare Vouchers in conjunction with SodexoPass which provide Tax and NI relief towards Childcare costs.

Discount
You'll be entitled to 25% discount on room rental and merchandise.

Pleasure Points Scheme
We run a points based scheme in conjunction with Red Letter Days and Voucher Express which enables you to enjoy fantastic experiences like driving a Ferrari, pampering yourself at a health spa or exchanging your points for vouchers from a choice of over 100 retail and entertainment providers! Some of the ways you can get points are outlined below.

Manager Reward Points
Managers are allocated an annual fund of Pleasure Points to enable them to recognise exceptional performance and individual contributions.

Bright Ideas
We reward suggestions successfully implemented with points.

Introduce A Friend
If you successfully introduce a friend to work for us, we'll reward you with up to £750 of Pleasure Points.

Birthdays
You'll receive your birthday as an extra day off and on landmark birthdays you'll also receive some points.

Engagements
We'll congratulate you with a bottle of champagne or some vouchers of your choice.

Weddings
If you get married or enter in to a civil partnership you'll receive a gift from the Company.

Births
When we hear the patter of little feet, we'll send you vouchers to kit out your new addition!

Service Awards
We recognise employees who are loyal to the organisation and reward service achievements with points.

Charities
You are encouraged to help organise and participate in a variety of fundraising activities to support our recognised charities, for which we'll contribute to the funds that you raise.

Company Conference
It’s essential that everyone knows about our business and where we're going. We therefore hold an annual conference to review our achievements and look at what is coming up in the year ahead. We reward both team and individual success with Pleasure Points and star performers have been taken for lunch at various European locations!

Social
All our stores and Head Office have a fund to organise social events. Our past activities have included meals out, go-karting, paint balling, bowling, comedy evenings and horse racing!

Christmas Party
We have an annual Company party which everyone is invited to attend at a venue in London.

Health Club Membership
Corporate membership rates at over 2,000 health clubs are available to you and immediate members of your family.

Cycle to Work Scheme
We work with CycleScheme, one of the most experienced scheme providers in the UK, to provide Tax and NI relief on the cost of a bike and any safety equipment to encourage commuting to work by bike.