What makes Big Yellow different?
Big Yellow understands that the employees are the most important part of the business, from the directors down, everyone is on a first name basis. The Directors are not only willing to talk to the staff and listen to our views, they actively seek feedback.
Staff are encouraged to share their ideas on how we can improve both our service and policies and are rewarded if these ideas are implemented; this means we all have a role in how the Company runs.
What is your favourite part of your job?
As an Area Support Manager, I get involved with quite a lot within the Company. I do a lot of training and development for various staff, both on and off my area which I find really rewarding. I also really like the fact that I have helped write some of the courses we use.
I am also part of the annual strategy day where the Operations team and the Directors discuss the focus and business strategy for the forth coming year. No matter what position you are around the table, your opinion counts.
What has been your biggest challenge?
My promotion from Store Manager to Area support Manager, was a great achievement and showed that the Company had faith in my abilities and the adjustment provided me a big personal challenge.
My focus changed from one store to helping the Area Manger look after eight stores, whilst still ensuring continued success in my own store.
Luckily I had a great team to work with, both with in the stores and at Head Office.
How are you encouraged to participate and get involved?
In most companies when something is changed, staff in Head Office decide and brief the staff. In Big Yellow it is different, whether we are changing our marketing strategy or how we train our new staff, Head Office uses the experience we have within our Company and staff from across the board may be asked for their input.
How has your career developed?
I was initially hired to run a medium size store. After 18 months I was promoted to run a larger more challenging store and shortly after I was promoted again to Area Support Manager.
Not only have I attained these positions but the Company has put a lot of time and expense into my own development. I have gained skills that will help me throughout the rest of my career.
What would you say to someone thinking of joining the Company?
Whether you are looking to join part time or full time you will count, you will not just be a faceless number. Your hard work will be rewarded and the Company will listen to you.
Our Directors have developed the business in such a way that is extremely stable, we own most of our property, which means your job will be secure.
And with the right input from you, you can progress as far as you like in the Company.