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Customer enquiries

Call 0800 783 4949

Investor relations

Radnor Capital Partners Limited
27 Clements Lane
+44 (0) 203 897 1832

Press enquiries

3rd Floor
Wellington House
125 Strand
+44(0) 20 7186 8888

Head office

2 The Deans
Bridge Road, Bagshot
GU19 5AT
United Kingdom
+44 (0) 127 647 0190
Fax: +44 (0) 127 647 0191

We are Britain’s favourite self storage company and the customer is at the heart of everything we do.

Who we are

Big Yellow Group PLC is the UK’s brand leader in self storage. Big Yellow now operates from a platform of 89 stores, including 16 stores branded as Armadillo Self Storage, in which the Group has a 20% interest. We own a further seven Big Yellow self storage development sites (including two extensions sites), of which one has planning consent. The current maximum lettable area of this platform is 5.3 million sq ft. When fully built out the portfolio will provide approximately 5.7 million sq ft of flexible storage space. Of the Big Yellow stores and sites, 96% by value are held freehold and long leasehold; with the remaining 4% short leasehold.

Big Yellow now has the greatest market share in the UK as measured by self storage capacity, occupied space and revenue. Given its bigger stores and that the portfolio is largely freehold, it also drives the highest operating margins in the industry.

Big Yellow receives over 85% of its enquiries through its website, and its success in developing its online proposition, coupled with its market leading brand, has resulted in Big Yellow achieving the highest online market share of web visits to all UK self storage company websites.(1)

The Group has pioneered the development of the latest generation of self storage facilities, which utilise state of the art technology and are located in high profile, accessible, main road locations. Its focus on the location and visibility of its buildings, coupled with excellent customer service, has created by far the most recognised brand name in the UK self storage industry.(2)


Source: Connexity Hitwise six months ended 30 September 2016. Highest market share of web visits 28-35% against 36 largest UK operators.


Big Yellow's prompted brand awareness in London is two and a half times higher than our nearest competitor and for the rest of the UK, it is three times higher than our nearest competitor. For spontaneous awareness Big Yellow is over seven times more recognised than its next nearest competitor in London and six times more recognised across the UK as a whole. (Source YouGov survey April 2016)