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Customer enquiries

Call 0800 783 4949

Investor relations

Radnor Capital Partners Limited
125 Old Broad Street
London
EC2N 1AR
Telephone
+44 (0) 20 7073 7860

Press enquiries

Teneo
3rd Floor
Wellington House
125 Strand
London
WC2R 0AP
Telephone
+44(0) 20 7186 8888

Head office

2 The Deans
Bridge Road, Bagshot
Surrey
GU19 5AT
United Kingdom
Telephone:
+44 (0) 127 647 0190
Fax: +44 (0) 127 647 0191
Email: info@bigyellow.co.uk

We are Britain’s favourite self storage company and the customer is at the heart of everything we do.

Strategy

We are the market leading specialist UK self storage REIT with a focus on occupancy, revenue and cash flow driving sustainable dividend growth.

Our key objectives remain:

  • leveraging our market leading brand position to generate new prospects, principally from our digital, mobile and desktop platforms;
  • focusing on training, selling skills, and customer satisfaction to maximise prospect conversion and referrals;
  • growing occupancy and net rent so as to drive revenue optimally at each store;
  • maintaining a focus on cost control, so revenue growth is transmitted through to earnings growth;
  • selectively adding to the portfolio through new site development and existing store acquisitions;
  • maintaining a conservative capital structure in the business with Group interest cover of a minimum of five times; and
  • producing sustainable returns for shareholders through a low leverage, low volatility, high distribution REIT.

Operationally, we will achieve growth through:

  • an unwavering focus on customer service;
  • excellent financial management;
  • innovative operational ideas and creative marketing;
  • recruiting and retaining quality people in the business;
  • an entrepreneurial and passionate culture, with accessible senior management encouraging innovation and dialogue throughout all levels of the business; and
  • having stores located in visible, convenient and accessible locations.