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Customer enquiries

Call 0800 783 4949

Investor relations

Radnor Capital Partners Limited
27 Clements Lane
London
EC4N 7AE
Telephone
+44 (0) 203 897 1832

Press enquiries

Teneo Blue Rubicon
5th Floor
6 More London Place
London
SE12DA
8.30am - 6.00pm: 02037579234
Ben Foster: +44 7776 240 806
Chloe Maier: +44 7887 638 203

Head office

2 The Deans
Bridge Road, Bagshot
Surrey
GU19 5AT
United Kingdom
Telephone:
+44 (0) 127 647 0190
Fax: +44 (0) 127 647 0191
Email: info@bigyellow.co.uk

We are Britain’s favourite self storage company and the customer is at the heart of everything we do.

At a glance

Security

We provide the highest levels of security in the UK self storage industry. We have invested significantly to ensure our customers enjoy peace of mind. We are the only major UK operator where every room in every store is individually alarmed. Secure perimeter fencing, electronic coded gates, intruder alarms, PIN code entry and CCTV which is externally monitored 24 hours a day, provide additional levels of security for our customers.

Service

The wellbeing of our staff is important to us and we provide an enjoyable working environment without losing our commitment to delivering the very best standards of customer service. A continuous investment in training and encouraging a culture of partnership through bonus and incentive schemes is critical to our continued success of delivering unrivalled customer service. Our net promoter score from our customers in the year to 31 March 2017 was 77, a very pleasing result.

We work hard to understand our customers’ storage requirements and give the best service possible whether it is face to face, over the phone or through our user friendly website and mobile site.

Our customer support centre is on hand seven days a week to provide an additional layer of customer service. All calls are answered promptly and the customer support team take the time to talk people through our service, provide quotes and answer any questions.

Customer reviews are published on the Big Yellow website. Additionally we collect and publish customer feedback on the third party review website TrustPilot. These reviews are currently averaging 9.5 out of 10.

Innovation

At Big Yellow, we are always looking for innovative ways to improve the customer experience and make the business more environmentally sustainable.

We continually analyse and improve the usability and web journey experience for online visitors. This includes the mobile optimised Big Yellow website, which is now accessed by over 40% of our total web visitors.

Innovative building design is part of our commitment to a more sustainable business. We look to incorporate the latest technologies such as energy efficient lighting and solar panels to reduce our carbon footprint and produce our own renewable energy.

Business Storage

We give businesses room to grow because our storage services are tailored to their exact requirements.

Businesses across the UK choose us because we offer:

  • Flexible space ranging from 10 sq ft to 5,000 sq ft
  • No business rates, utility charges or additional overheads to pay
  • Store from as little as seven days
  • No complex leases to sign
  • Out of hours access
  • Secure storage with perimeter fencing, PIN code access, individually alarmed rooms and 24 hour digital CCTV
  • Easily accessible locations off main roads
  • Large loading bays, trolleys, pallet trucks and fork lifts
  • Staff on hand 7 days a week
  • National accounts for easier management